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  • You must request to return your items within 7 days of receipt of goods by giving written notice to Alexandra May by email, giving details of the goods ordered and (where appropriate) their delivery. Once your request has been approved you will have a further 14 days to return the goods for refund or exchange.
  • You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
  • Alexandra May cannot accept the following returns:
    • Any item requested for return outside the 7 day time frame
    • Pierced Earrings for hygiene reasons
    • Items that have been worn
    • Items where the tag has been removed, unless the item is deemed faulty
    • Any product deemed by Alexandra May to be non re-saleable
    • Items where the branded packaging has been damaged
  • If you wish to exchange or refund a faulty item, please contact Alexandra May on +44 1225 465 094 or email
  • A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependant on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
  • Where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
  • Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover these fees by contacting your local customs bureau directly.


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