TERMS AND SHIPPING

PURCHASING DETAILS
When purchasing through the Website, the Shopping Basket will work out the postage/shipping for you automatically depending on where you are in the world.

UK CUSTOMERS
UK Customers have the choice to purchase automatically through the website or pay over the phone through our secure Credit Card machine in the shop.

For Telephone orders, the address that your Credit Card is registered to, must match the address the items are being posted to.

We will only send things by Royal Mail “Special Delivery” Postal Services unless otherwise requested. This is the safest and only way to send jewellery. It is covered by insurance and will require a signature upon delivery.

Special Delivery is guaranteed by the Post Office to arrive the next day. However, there are additional costs from the Post Office for a Saturday Delivery if posted on a Friday

Prices depend on the weight and value of the item/s:

Small Packet valued at £0 – £500 = Special Delivery £8.50
 
 
INTERNATIONAL CUSTOMERS
International Customers can purchase through the website using a Credit Card through PayPal or using PayPal directly.
We post/ship almost anywhere in the world using several possible services.

Shipping options vary from country to country.
Available worldwide.  Royal Mail International “Signed For” or "Air Shore" Services.

Royal Mail International “Signed For” service will require a signature upon delivery and is only trackable until it leaves the UK.
Royal Mail International “Airshore” service is available only to some country’s. This service is trackable all the way but does not require a signature upon delivery.

We use this service where ever possible.

The maximum insurance limit for both these services may vary from country to country. Each parcel will be insured for the customers order value and up to the available limit of their country. This may mean we will have to send items in several packages.

Using these services are at the customers own risk. We are unable to accept any responsibility for packages that may be lost once they have left the UK. In the unlikely event of this happening, Alexandra May can only make a claim to Royal Mail for the cost value of the items to her. Customers can make a claim themselves directly to Royal Mail for the cost value to them.

We also offer the choice of using an International Courier service like UPS which is quicker and safer. This option can be chosen at the Checkout on the website.

We will combine postage charges for multiple items.

Customs or handling charges that may be levied by the country of destination are beyond our control, and we are unable to accept any responsibility for these.

We do our utmost to provide excellent communication and customer service.

We will always endeavor to dispatch the items within 24 to 48  hours of receiving payment.

However, if the payment comes in at the end of the week (Friday) or at the weekend, we post the items the following Monday.

We will send you an email confirming when your item/s have been posted with the Postage Reference Number for your information.

Please allow up to 10 – 21 working days for orders to arrive.

INTERNATIONAL DESTINATIONS

International Signed For / Airshore Services "ROYAL MAIL" & Delivery Charge

Small Packet insured to value up to £50 = £13.50
Small Packet insured to value of £50.01 to £150 = £15.50
Small Packet insured to value of £150 to £500 = £17.50
 
International Courier "UPS" & Delivery Charge

EUROPEAN UNION = £45 + insurance 2.5% of the Value
USA/CANADA = £60 + insurance 2.5% of the Value
ASIA/CHINA/AUSTRALIA = £60 + insurance 2.5% of the Value

 
TERMS & CONDITIONS
These terms of use (‘Terms’) apply to the website at www.alexandramay.com (‘Site’). Please read them carefully. By accessing and using the Site you agree to be legally bound by these terms. If you do not wish to accept these Terms, then please do not use the Site.
 
1. ABOUT US
The Site is provided by sole trader Alexandra May at 23 Brock Street, Bath BA1 2LW United Kingdom.
 
2. THE SITE
We reserve the right to change the way the Site works from time to time and to withdraw any features or content provided on the Site without giving notice.
 
3. REGISTRATION PROCESS
(a) You must register with the Site in order to purchase products from the Company.
(b) When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date.
(c) For details of how we use this information, please see our Privacy Policy.
(d) You can cancel your registration at any time by contacting info@alexandramay.com
(e) When you have completed the registration process you will be able to purchase products from the Site.
 

4. PRIVACY POLICY

At Alexandra May we value your custom and therefore your privacy and will always keep your personal information safe. Alexandra May accords the highest priority and is committed to protecting your privacy and the security of your personal information.

We will treat all your personal information as confidential and will only disclose the same in the circumstances set out below; and in accordance with Data Protection legislation from time to time in force in England and Wales.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

We will use your personal information for the following purposes:

• processing your orders

• to administer this Website

• for statistical purposes to improve this Website and its services to you;

• if you have consented during the registration process, to notify you of products or special offers that may be of interest to you, 
• if you have consented during the registration process, to disclose to other relevant third parties, who may contact you about their products or services that may be of interest to you.
Subject to your rights of objection, you agree that personal information may be disclosed to reputable third parties who will help process your order.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

We do not store credit card details nor do we share customer details with any 3rd parties.

We will not disclose or share your information with third parties unless consent is given or we are required by Law when disclosure would be without notice. Your information would not be transferred outside the EEA (European Economic Area) without your consent. Alexandra May does not guarantee pictures and descriptions to be completely accurate and denies all liability.  All prices, descriptions, and pictures can change without notice.

To talk to us about our privacy policy please contact us by writing to: Alexandra May 23 Brock Street, Bath, BA1 2LW, United Kingdom or send an email to info@alexandramay.com

 
5. FORMATION OF CONTRACTS
(a) No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order and sends you confirmation by email to the email address you have given. Once the Company does so, there is a binding legal contract between us.
(b) The Group reserves the right to enforce any term of the binding contract made between you and the Company pursuant to the Contract (Rights of Third Parties) Act 1999.
(c) The contract is subject to your right of cancellation as a consumer (see 9(a) below).
 
6. DESCRIPTION, SPECIFICATION AND PRICE OF GOODS
(a) All goods are subject to availability, and many items are limited edition. If on receipt of your order the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
(b) The description, specification and price of the goods you order will be as shown on the Site at the time you place your order.
(c) Every effort will be made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found prior to despatch of the goods, the Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
(d) In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the Delivery & Returns section of the Site.
(e) Where the goods are supplied for export from the United Kingdom, you will be liable for shipping charges as agreed with the Company and displayed on the ‘Delivery’ section of the Site, and responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination.
(f) The Company will pay all import duties, customs taxes and local sales taxes when shipping to the countries listed under the heading ‘Taxes and Duties’ in the ‘Delivery’ section of the Site. If goods are being shipped to any other country, you will be liable for any duties imposed on those goods by the country of destination.
 
7. PAYMENT
(a) Payment for the goods and delivery charges can be made by any method shown on the Site at the time you place your order.
(b) The Company will accept payment in Pound Sterling (GBP) only.
(c)  Upon checkout, you will be notified of any delivery and shipping charges you may be liable to pay.
(d) All payments are made to and processed by the Company using Paypal.
 
8. DELIVERY
(a) The goods you order will be delivered to the address you give when you place your order, subject to confirmation by the Company.
(b) If our service provider cannot deliver to your address, the Company will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
(c) If there is no one at the address given who is competent to accept delivery of the goods, you will be notified by our service provider of an alternative delivery date or a place to collect the goods.
(d) Every effort will be made to deliver the goods as soon as possible after your order has been accepted. The Company aims to ensure delivery within the delivery time frames advised in the ‘Delivery’ section of the Site. The Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
(e) You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.
(f) All items sent will require a signature on delivery for insurance purposes.
 
9. YOUR RIGHT OF CANCELLATION - RETURNS
(a) Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR’s), you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.
(b) To exercise your right of cancellation, you must give written notice to the Company by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
(c) If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to the Company at your own cost, in unused and otherwise re-saleable condition. (For hygiene reasons, this does not include pierced earrings).The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
(d) Once you have notified the Company that you are cancelling the contract, the Company will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
(e) If you do not return the goods as required, the Company may charge you for the direct costs of recovering the goods.
 
10. USE OF THE SITE
(a) You may access the Site solely for your own personal use. You must not use any content provided on the Site for any illegal purpose.
(b) In particular, you may not use the Site for any of the following purposes:
(i) disseminating any unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, or otherwise objectionable material or otherwise breaching any laws;
(ii) transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
(iii) interfering with any other person’s use of the Site; or
(iv) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
(c) If you breach this provision, you will be responsible for any losses and costs resulting from your breach.
(d) We may terminate your use of the Site with immediate effect if you breach any of these Terms.
(e) If you choose to access the Site from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
 
11. SERVICE ACCESS
(a) While we try to ensure that the Site is normally available 24 hours a day, we cannot be held responsible if for any reason the Site is unavailable at any time or for any period.
(b) We reserve the right to suspend access to the Site at any time for operational, regulatory, legal or other reasons.
(c) Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
(d) Although we make all reasonable efforts to ensure that the server that makes the Site available is bug and virus free, we cannot provide any guarantee in this respect.
(e) You are responsible for obtaining Internet access to the Site from where you are in order to use the Site. We cannot be held responsible for your failure to access the Site from any location or browser. Any access fees incurred in reaching the Site (e.g. dial up charges) are your responsibility.
(f) Owing to the nature of the Internet and the fact that your access to the Site involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the Site.
(g) While we try to use all reasonable care in providing access to the Site, we cannot be held responsible for any corruption or loss of data held on your computer, or any damage caused to your computer resulting from your use of the Site.
 
12. INTELLECTUAL PROPERTY RIGHTS
(a) The Company owns all intellectual property, all copyright, logo, and images) of the Site.
(b) All intellectual property rights in any part of the Site are owned by the Company. No intellectual property right in any part of the Site, are intended to, nor shall they be deemed to, transfer to any person who accesses the Site.
(c) The Company may at its own discretion and without giving notice alter, remove or suspend any part of the Site. In no event will the Company be liable for any loss or damage arising as a result of modifications made to the Site.
 
13. DISCLAIMER OF LIABILITY
(a) We will not have any liability arising out of or in connection with the use of the Site or its non-availability for:
(i) any business losses (such as loss of profits, business, contracts or goodwill); or
(ii) any matters due to any events outside our reasonable control; or
(iii) any unforeseeable losses or damages.
(b) We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be excluded by law.
(c) We will have no liability arising from any link being placed on the Site to another website which we are not responsible for.
 
14. COOKIES
(a) We may use technology to track the patterns of behaviour of visitors to our site and ‘personalise’ your shopping experience. This can include using a ‘cookie’ which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings. The use of cookies in this way is essential to the shopping experience the Company provides.
(b) By using the Site you agree to allow the Company to use cookies to maintain the effective operation of the Site. The Company may from time to time request that you accept the use of cookies when using the Site. If you do not wish to use cookies please do not access the Site. For more information on cookies visit: http://www.allaboutcookies.org/
 
15. GOVERNING LAW AND JURISDICTION
These Terms are governed by English law, and you and we agree to submit to the jurisdiction of the English courts.
 
16. CONTACT DETAILS
If you require further information about the Company or any content on the Site, please contact us at info@alexandramay.com or write to Alexandra May, 23 Brock Street, Bath BA1 2LW United Kingdom.

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