RETURNS

  • You must request to return your items within 7 days of receipt of goods by giving written notice to Alexandra May by email, info@alexandramay.com giving details of the goods ordered and (where appropriate) their delivery. Once your request has been approved you will have a further 14 days to return the goods for refund or exchange.
  • You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
  • Alexandra May cannot accept the following returns:
    • Any item requested for return outside the 7 day time frame
    • Pierced Earrings for hygiene reasons
    • Items that have been worn
    • Items where the tag has been removed, unless the item is deemed faulty
    • Any product deemed by Alexandra May to be non re-saleable
    • Items where the branded packaging has been damaged
  • If you wish to exchange or refund a faulty item, please contact Alexandra May on +44 1225 465 094 or email info@alexandramay.com
  • A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependant on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
  • Where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
  • Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover these fees by contacting your local customs bureau directly.

 

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Whether it’s because you’ve worn your new earrings at a wedding, adore the cocktail ring you were given on your birthday, or you just simply treated yourself, please let me know!

Alexandra

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